Shipping policy
Dispatch
Every piece is a one-of-one garment that is inspected, steamed, and packed by hand before it leaves us. Orders are dispatched within [2–4] business days of payment confirmation. You'll receive a confirmation email with tracking details as soon as your order ships.
Delivery within India
We ship across India via trusted courier partners. Estimated delivery times after dispatch:
Metro cities: 2–4 business days
Rest of India: 4–7 business days
Delivery timelines are estimates and may occasionally vary due to courier delays, weather, or circumstances beyond our control. Shipping charges, if any, are calculated and displayed at checkout.
International shipping
We currently ship to select countries. International delivery typically takes 10–15 business days after dispatch, depending on destination and customs processing. International orders may be subject to import duties, taxes, or customs fees levied by the destination country — these are the buyer's responsibility and are not included in our prices or shipping charges. Customs clearance can occasionally add time beyond our estimates.
Tracking
All orders — domestic and international — are shipped with tracking. If your tracking hasn't updated for more than 5 business days, write to us at [your email] and we'll take it up with the courier.
Incorrect addresses and failed delivery
Please double-check your shipping address at checkout. We are not responsible for delays or losses arising from incorrect or incomplete addresses provided by the customer. If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we'll contact you to arrange reshipment; additional shipping charges may apply.
Damaged parcels
If your parcel arrives visibly damaged, photograph it before opening if possible, and refer to our Return & Refund Policy — transit damage claims must be raised within 48 hours of delivery.
One order, one parcel
As each piece is unique, orders containing multiple pieces are typically shipped together in a single parcel. If we ever need to split a shipment, we'll inform you and you won't pay extra shipping.