Refund policy
Every piece at House of Evara & Brew is a one-of-one, pre-loved garment, personally sourced and curated. Because each item is unique and cannot be restocked, returns are accepted only in the circumstances set out below.
Before you order
Each listing states the piece's condition grade (A, B, or C), its fit range, the city it was sourced in, and photographs of the garment as it is. Fit is given as a range — for example, "Fits S–M" — because pre-loved garments carry inconsistent, vintage, or international sizing, and the label inside is often not a reliable guide.
Pre-loved garments may show gentle signs of a previous life. Anything of note is disclosed in the listing and is part of what you are buying.
If you would like exact flat measurements for a piece before ordering, email us at support@evaravishnu.com and we will measure it and send them to you. We would always rather answer first than have a piece come back.
When we accept returns
We will refund you in full if:
- The item received is significantly different from its listing — the wrong item, undisclosed damage, or an inaccurate condition grade.
- The item was damaged in transit.
- The piece does not fit you.
All claims must be raised within 48 hours of delivery.
If it does not fit
If a piece does not fit, contact us within 48 hours of delivery and we will arrange a return.
The garment must be unworn, unwashed, with tags attached and packaging intact, and shipped back within 7 days of approval. Return shipping for fit is paid by you. Once the piece arrives and passes inspection, we refund the item value to your original payment method within 7–10 business days. Original shipping charges are not refunded.
How to request a return
Sign in to your House of Evara & Brew customer account, go to Orders, select the relevant order, and choose Start return. Follow the instructions to submit your request.
For an incorrect or damaged item, include your order number and clear photographs showing the issue.
Once your return is approved, the item must be shipped back within 7 days, in the same condition in which it was received, with all original tags and packaging intact. Refunds are issued to your original payment method within 7–10 business days of inspection.
Where the issue is due to an error on our part or damage in transit, we cover the return shipping cost.
What we cannot accept
Returns are accepted only in the circumstances set out above. We are unable to accept:
- Claims raised more than 48 hours after delivery.
- Items that have been worn, washed, altered, or returned without their original tags and packaging.
- Wear, marks, or imperfections that were disclosed in the listing or are consistent with the item's stated condition grade.
Cancellations
Orders may be cancelled within 24 hours of placement, provided the order has not yet been shipped. Once an order has been dispatched, it cannot be cancelled.
Need help?
If you are unable to submit a return request through your customer account, contact us at support@evaravishnu.com with your order number and details of the issue.
For questions about a piece's condition, fit, measurements, or additional photographs, please contact us before placing your order.